GAC Credit Control

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GAC Credit Control (GCC)

Credit control is a shared responsibility across all customer-facing roles in commercial, operations, and sales—not just finance. The GCC course emphasises collaboration within GAC teams to handle business challenges, build strong relationships, and adopt a one-team mindset that influences customer decisions. Through practical scenarios and best practices, you’ll learn how to resolve cross-functional conflicts and ensure Credit Control gold standards at GAC.

Watch the course trailer below to learn more and see what’s in store for you!

Category

Business Performance
Facilitator

Amelia Chik
Duration

2 weeks
Dates

06 Apr 2026 - 19 Apr 2026

06 Jul 2026 - 19 Jul 2026

19 Oct 2026 - 01 Nov 2026
Pace

Facilitated
Modules

2
Target

Relevant Personnel
Certificate

Yes
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Content

The GCC course covers the following key areas:

Cross-functional collaboration & communication
GAC Credit Control Policy and Manual
Assessing customer’s creditworthiness, including pre-service-agreement assessment
Best Practices for Customer Master, Job Processing, and Invoicing
Collection Strategies
Negotiation with customers
KPIs, Reporting and Performance Evaluation
Decision-making processes: Business needs vs. risk mitigation
Proactive good practice measures
Credit Control Action Plan

Format

GCC is a 2-week facilitated course delivered via GAClearn.

The GAC Group Management expects that all GAC employees are provided with sufficient time to complete the core requirements of each course within working hours.