GAC Credit Control

GAC Credit Control (GCC)

Credit control is not just a ‘finance thing.’ It is the shared responsibility of all customer-facing roles, in our commercial, operations and sales functions, across the Group. The GCC course is not just about training either, it emphasises the level of collaboration expected from GAC teams across the Group.

GCC teaches participants how to handle day-to-day business challenges through collaborative efforts and how to develop human relationships and leverage a one-team mindset to influence our customers’ decisions. It guides participants through challenging cross-functional conflict scenarios, as well as interactions with customers. You will understand effective operational good practices, and how to leverage collaboration and team effort to ensure Credit Control gold standards at GAC!

  • Facilitator

  • Duration

    2 weeks

  • Dates

    04 Mar 2024 - 17 Mar 2024

    06 May 2024 - 19 May 2024

    01 Jul 2024 - 14 Jul 2024

    02 Sep 2024 - 15 Sep 2024

  • Pace


  • Modules


  • Target

    Relevant Personnel

  • Certificate


  • Enroll Now


The GCC course covers the following key areas:

  • Cross-functional collaboration & communication
  • GAC Credit Control Policy and Manual
  • Assessing customer’s creditworthiness, including pre-service-agreement assessment
  • Best Practices for Customer Master, Job Processing, and Invoicing
  • Collection Strategies
  • Negotiation with customers
  • KPIs, Reporting and Performance Evaluation
  • Decision-making processes: Business needs vs. risk mitigation
  • Proactive good practice measures
  • Credit Control Action Plan


GCC is a 2-week facilitated course delivered via GAClearn.

The GAC Group Management expects that all GAC employees are provided with sufficient time to complete the core requirements of each course within working hours.

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