Shipping Agency Operations

Shipping Agency Operations (SAO)

Shipping Agency Operations (SAO) aims to establish a baseline of common understanding about how Agency services operate, the terminology that is used, the stakeholders involved, and the importance of maintaining strong customer relationships.

Like all businesses, it is the bottom line that ultimately determines our success. Therefore, one of the key aims of this course is to develop strategies for how we can continuously improve the profitability of our Agency services. The course will provide the opportunity to think deeply about your own role in the shipping agency business of your company, and how commercial aspects of the business are just as important as the operations, in order to continually grow.


The SAO course covers the following key areas:

  • The ship agent’s role
  • Ship agency terminology
  • Ship agency processes
  • Ship agency stakeholders
  • The relationship between shipping agency operations and commercial
  • Generating additional income from existing customers and driving further business
  • Shipping documentation and legal
  • Introduction to GACagent.NET


SAO is a four-week facilitated course, delivered via GAClearn.

The GAC Group Management expects that all GAC employees are provided with sufficient time to complete the core requirements of each course within working hours.

Who should apply?

All GAC personnel with a role related to Ship Agency.


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