Shipping Agency Operations

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Shipping Agency Operations (SAO)

Shipping Agency Operations (SAO) establishes a common understanding of how agency services work, including key terminology, stakeholders, and the importance of strong customer relationships. This course also focuses on strategies to improve profitability, encouraging you to reflect on your role and recognise that commercial aspects are as critical as operations for sustainable growth.

Watch the course trailer below to learn more and see what’s in store for you!

Category

Business of Shipping
Facilitator

Mona Sipahi
Duration

4 weeks
Dates

02 Mar 2026 - 29 Mar 2026

01 Jun 2026 - 28 Jun 2026

07 Sep 2026 - 04 Oct 2026
Pace

Facilitated
Modules

4
Target

Relevant Personnel
Certificate

Yes
Enroll Now

Content

The SAO course covers the following key areas:

Ship agent's role
Relationship between a ship owner and a ship agent
Ship agency processes
Ship agency terminologies
Ship agency stakeholders
The relationship between shipping agency operations and commercial
Generating additional income from existing customers and driving further business
Due diligence in Ship Agency Operations
Introduction to GACagent.NET

Format

SAO is a four-week facilitated course, delivered via GAClearn.

The GAC Group Management expects that all GAC employees are provided with sufficient time to complete the core requirements of each course within working hours.

Who should apply?

All GAC personnel with a role related to Ship Agency.

Testimonials

“As I am new to shipping business I learnt much about shipping operation which helped me understand the process of shipping business. All with the help of others sharing their view on the forum and some experience shared by my colleagues locally.”

SAO Participant