Overview

Overview

Effective negotiation in business is extremely important for building better customer relationships. It is particularly essential in achieving win-win situations that benefit both the GAC Group and our customers.

We all start from different places when it comes to our negotiation skills – different confidence levels or understanding of the processes involved. No matter where we start from, we can all develop better negotiation skills and apply them with confidence.

This two-day workshop will introduce participants to the concept of effective negotiation and provide plenty of opportunities to practice in a supportive learning environment.

Participants will gain a clear understanding of how to manage their emotions and other non-verbal elements of negotiations, how to effectively prepare for a negotiation and how to apply risk management strategies in the event of non-agreement. They will be able to clearly identify their own role in negotiation and be able to create a positive sales and negotiation environment in which to apply their new-found skillset.

Who should apply

Who should apply

The Effective Negotiation Skills workshop is ideally suited to those who have a customer-facing role in sales, customer service or administration. It is equally suited to managers and business leaders, or those aspiring to develop this highly valuable skillset.

Content

Content
  • Relevance and importance of sales negotiation
  • Communication essentials
  • Negotiating styles
  • Process of negotiation
  • Persuasion techniques
  • Negotiation tactics and mistakes

Format

Format

The workshop is run over two days, is well researched, knowledge-based and designed to be interactive and practical.

Contact

Contact

Course Features

Mode Workshop
Duration 2 days
Modules
N/A
Target
All Relevant Personnel
Certificate
Yes