Felicito V. Hernandez
Operations Manager
Dubai, United Arab Emirates

MSc in Human Resource Management and Training – University of Leicester. (2020)
Kirkpatrick Four Levels® Evaluation Certification Program – Bronze Level. (2017)
Certified Lead Auditor for ISO 29990:2010 Management System. (2015)
Certified Internal Auditor for ISO 9001:2008. (2014)
Certified Human Resource Management Professional, American Certification Institute. (2010)
Certified Trainer, Technical Education Skills and Development Authority, Philippines. (2003)
Civil Service Professional, Civil Service Commission, Philippines. (2003)
Bachelor of Science in Computer Engineering – Bulacan State University, Philippines. (2003)



GCA Responsibilities:

Ensure GCA to be a financially self-supporting business entity, create long-term sustainable relationships with GCA’s stakeholders and deliver internationally recognised and accredited L&D to the GAC World.

Research Interests:

Instructional Design, Course Evaluation, Business Partnership, Quality Management for Education and Learning, Human Resources Management and Training, eLearning, Customer Relationship Strategies, Personal and Professional Development, and Social Entrepreneurship.



Felicito joined GCA in 2013 as Human Resource Development Executive, and through his excellent abilities to quickly add value to the business, he was appointed to head a strategic role in GCA as Customer Relationship Manager in 2015. In the outset of 2017, he was appointed to lead another strategic role in GCA as Operations Manager. Felicito was instrumental in GCA attaining the highly prestigious ISO 29990 quality certification, which is the gold standard in corporate learning and development. Over the past few years, Felicito has built excellent relationships with GCA clients and stakeholders across the GAC World and has developed operations and partnership skills needed for GCA.

Before joining GCA, Felicito worked for four years as an Information Technology Instructor in two of the largest IT colleges in the Philippines, namely AMA Computer College and STI College. He also worked for five years as a Corporate Trainer, HR Generalist, and Management Representative in manufacturing, retail and interior design industries in the UAE.

Felicito believes that it is important to give something back to the community and therefore he is actively involved and had served as Vice President for Career Development and Research in a non-profit organisation called Filipino Human Resources Practitioners’ Association – UAE for two consecutive terms, which helps to bring out the HR potential of its affiliates and develop their competencies.

These experiences have provided Felicito with a strong foundation of knowledge and skills in the latest learning and development practices, customer relationship and quality management and a passion for helping people in both their personal and professional development. He is a strong believer in Albert Einstein’s quote “Wisdom is not a product of schooling but of the lifelong attempt to acquire it.”