Optimising the CRM System

Optimising the CRM System (OCS)

Customer Relationship Management (CRM) is a tool to help GAC sell more business using a guided sales process and ensure customer data is available to the organisation.

At the end of the OCS course, you will be able to utilise CRM to drive business growth while efficiently and accurately measuring customer information.

  • Category

  • Duration

    2 weeks

  • Dates

    04 Mar 2024 - 17 Mar 2024

    06 May 2024 - 19 May 2024

    01 Jul 2024 - 14 Jul 2024

    02 Sep 2024 - 15 Sep 2024

  • Pace


  • Modules


  • Target

    Relevant Personnel

  • Certificate


  • Enroll Now


The OCS course covers the following key areas:

  • Introduction to CRM
  • Navigation
  • Customer
  • Managing the Customer
  • Reports and Analytics in CRM


OCS is a two-week, self-paced course delivered via GAClearn.

The GAC Group Management expects that all GAC employees are provided with sufficient time to complete the core requirements of each course within working hours.

Who should apply?

Relevant personnel who use the CRM system.

Enrol Now

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