Overview

Overview

GAC’s tagline ‘Delivering your strategy’ places customers’ ambitions and strategic targets at the centre of GAC’s service promise. It captures the essence of what we are good at and how we can help our customers deliver their own strategies.

It is increasingly important in the business environment today that we not only attract a good and profitable customer, but we then constantly engage with them and develop a long-term sustainable relationship with them.

This 2-day workshop will focus on the importance of exceptional customer service – being aware of customer needs and reacting to them effectively. Customer Service Excellence (CSE) will guide individuals to understand, anticipate and respond to our customers’ needs in a consistent way across the GAC World.

Content

Content

This two-day workshop covers the fundamentals of customer service including communication and handling difficult customers, providing insights into drivers of customer satisfaction and understanding your customer. The workshop takes a holistic view of customer satisfaction and introduces the participant to the knowledge, skills and attitude required for you to behave effectively and confidently with any customer for great results.

Format

Format

Customer Service Excellence (CSE) is a two-day workshop. It is designed with the individual learner at the centre of the learning process – meaning the workshop is knowledge-based, extremely interactive and practical.

Contact

Contact

Course Features

Mode Workshop
Duration 2 days
Modules
N/A
Target
All Relevant Personnel
Certificate
Yes