Shipping Agency Operations (SAO) has been designed for all staff involved in shipping agency operations throughout the GAC World. The aim is to establish a baseline of common understanding about how Agency services operate, the terminology that is used, the stakeholders involved, and the importance of maintaining strong customer relationships.
Like all businesses, it is the bottom line that ultimately determines our business success. Therefore, one of the key aims of this course is to develop strategies for how we can continuously improve the profitability of our Agency services. The course will provide the opportunity to think deeply about your own role in the shipping agency business of your company, and how commercial aspects of the business are just as important as the operations, in order to continually grow.
The SAO course runs over four weeks and covers the following modules:
- The Ship Agent’s Role
- Ship Agency Terminology
- Ship Agency Stakeholders
- Relationship between Shipping Commercial and Operations Teams
- Generating Additional Income
- Shipping Documentation and Legal
Shipping Agency Operations runs for four weeks and is delivered via our state-of-the-art interactive online Learning Management System, GAClearn.
GCA eLearning courses require approximately five hours per week for all courses. It is the expectation of the GAC Group Management that all GAC employees are provided with sufficient time to complete the core requirements of each course within working hours. In order to establish higher results, participants are encouraged to fully complete all activities, and additional personal time may be required outside of working hours.
“Throughout this course I’ve had the opportunity of understanding and contrasting how things are done in other ports around the world. This I believe will help me in formulating better solutions to our clients.”
Shipping Division – GAC Sri Lanka
“As I am new to shipping business I learnt much about shipping operation which helped me understand the process of shipping business. All with the help of others sharing their view on the forum and some experience shared by my colleagues locally.”
Radio Room Operator
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