The GAC brand is recognised as one of the most important assets to drive our long-term growth. As a global organisation with professionals from many backgrounds and cultures, it is essential that we communicate together ‘the GAC way’.
This course is designed to provide you with the relevant skills in verbal and written communication to be confident in your daily interactions with colleagues and clients, and ensure you are representing the GAC brand with professionalism at all times.
Part 1: Email Communication – To email or not to email? Spelling and grammar, tone, clarity, replying to emails, who to CC? Email signatures and email subject line.
Part 2: Phone Communication – Business phone calls, being a great listener, tone, putting the caller on hold, recording the agreement.
Part 3: Face-to-Face Communication – Communication in person, body language, grooming, attitude, talking less and listening more, inter-cultural communications.
The course will be delivered in a self-paced format through GAClearn and is one of the Academy’s new short courses – meaning it can be completed in under two hours.
It is the expectation of the GAC Group Management that all GAC employees are provided with sufficient time to complete the core requirements of each course within working hours. In order to establish higher results, participants are encouraged to fully complete all activities, and additional personal time may be required outside of working hours.